A new Senate panel’s bipartisan investigation claims that one of the country’s largest military housing companies put military families’ health and safety at risk, even after the company, Balfour Beatty Communities, pleaded guilty in December 2021 to defrauding the US from 2013 to 2019.

The Senate Permanent Subcommittee on Investigations, which is part of the Senate Homeland Security and Governmental Affairs Committee, has released a new report accusing Balfour of “ongoing mistreatment” of US service members and their families, as well as mismanagement. Thousands of documents and nearly two dozen interviews were used to compile the report, which revealed “systemic issues and patterns” at Balfour military housing units across the country, according to subcommittee officials.

According to the report, Balfour currently serves approximately 150,000 residents across 43,000 on-base homes at dozens of Army, Navy, and Air Force bases in 26 states. Officials say they found very similar situations at two bases, Fort Gordon in Georgia and Sheppard Air Force Base in Texas, where the investigation focused.

Sen. Jon Ossoff, a Georgia Democrat, chairs the subcommittee that wrote the report, and Sen. Ron Johnson, a Republican from Wisconsin, is the ranking Republican member.

The report cites numerous instances of “disregard for safety concerns and environmental hazards that endangers military families.” According to subcommittee officials, the investigation revealed that homes were in disrepair when military families moved in, that things in the home were broken, and that requests for repairs, including those for families with children who had preexisting health conditions, were ignored. The report also discovered omissions and inaccuracies in the Balfour database, which officials believe influenced the amount of money the company received from the military. Officials write in their report that this type of behavior “bears striking similarities to the types of conduct that Balfour admitted to in its December 2021 guilty plea for actions it took between 2013 and 2019.”

The report “disappointed” Balfour Beatty because it “does not accurately reflect the company’s level of commitment to its military residents and their families, or acknowledge the significant steps that have been taken to address the small number of complaints that were discussed,” according to a spokesperson for the company. The report contained “multiple inaccuracies and mischaracterizations,” according to the spokesperson, who added that the company attempted to correct them before the report was released on Tuesday.

After living in one of the Balfour housing units, the daughter of an Army captain was diagnosed with eczema, according to the report. Following a dozen visits to an allergy specialist, the doctor concluded that the eczema was most likely caused by untreated mold growth in the family’s home. According to the report, Balfour failed to document the family’s repeated complaints about mold in the company’s internal system and “suggested” that its inspections had not revealed mold. Balfour sent the Army captain a collection notice for hundreds of dollars after the family moved out, which he later determined was a “clerical error.”

According to the report, other families with family members who had preexisting medical conditions requested repairs, which were frequently ignored by Balfour, resulting in unsafe conditions.

A family made two dozen requests for Balfour to fix a roof leak in their bedroom and mold growth in their home in one case. The service member’s wife had a pre-existing immune condition and was experiencing increased respiratory symptoms, which she attributed to mold exposure. Balfour was eventually able to repair the roof and eliminate the mold. According to the report, while the company’s own records show the presence of mold, its internal database, which is used by the military to access the company’s award fees, showed no record of a mold work order during the period when the family made multiple requests.

During a Senate hearing on Tuesday, Balfour executives will answer questions about the report, which will also include testimony from military families who have been affected by the company’s alleged negligence. According to subcommittee officials, the purpose of the hearings is to draw attention to the issue and highlight the evidence discovered during the investigation.